Privacy Policy

Protection of your personal data is very important to us. The company under the name “HELLASCHART Ltd“, which is headquartered in Nea Erythraia, Attica (Parthenonos Str. 1-3 & 122, Tatoiou Avenue, 146 71 Nea Erythraia) and to which this site belongs (“http://www.hellaschart.gr”) is committed to you in respecting your privacy and being alerted for the proper maintenance and operation of its security systems in order to protect
your personal data.

By mentioning you, we mean the user of our website who by using our email addresses and phone numbers posted on our website he shares his personal data with us in order to contact us.

The purpose of this privacy policy and the privacy statement contained therein is to inform you about the kind of personal data that our company collects from you, how we process (collect, store, use, transmit) your personal information, as well as the rights you have against this processing, which in any case is done in a reliable and transparent manner.

Your privacy is important to us and so, in order to make the way of collecting, using and exchanging information transparent, we invite you to read carefully the following:

  • What information we collect about you and how we use it.
  • Which is the legal basis of processing your information?
  • How we share the information we collect.
  • How we store and secure the information we collect and how long we maintain them.
  • Which are your rights and how to access and control your information.
  • How we transfer the information we collect internationally.
  • How we keep your information secure.
  • How can you protect your child’s information and age restrictions.
  • HELLASCHART Contact.
  • Personal Data Protection Authority (D.P.A.) contact information.

What information we collect about you and how we use it
We collect information about you when you provide us with it and especially when you use our e-mail addresses and phone numbers posted on our site to contact us either by sending us an email or by making a phone call to us.
Particularly:
We need the following personal data (name, surname, phone, email) in each case to: a) contact you to appoint a meeting or discuss the terms of a commercial agreement; b) identify and prevent illegal actions.

Communication history
We use your contact history to provide you with accurate customer service.

IP Address
We collect your IP address when you browse our site and if you wish to share with us your location data as well as the way you use our website. We use this information in order to improve and protect our website.

Note: The accuracy of the data someone declares is up to the user himself. Your personal data is not used for purposes other than those described in this Privacy Policy unless we obtain your prior consent or unless this is required or permitted by law.

Which is the legal basis for data processing?
We collect the personal data you share with us based on one or more of the following legal bases:

  • As required in the context of a contractual obligation or to take any measure following a request of the subject prior to the conclusion of a contract.
  • As required to comply with our contractual obligations.
  • As required for our own (or third parties’) legitimate interests, including our interests in the provision of services in the context of our activity and the operating scope of our company.
  • According to your consent, which you may revoke based on your rights, at any time as explained below.

Therefore, your personal data is lawfully processed by our company both at the stage of collection and processing, in accordance with the applicable provisions on the protection of personal data, in particular according to the provisions of Law 2472 / 1997 (incorporation of Directive 95/46 / EC) and Law 3471/2006, as well as the new European General Data Protection Regulation (EU) 2016/679. By sending and sharing your information to HELLASCHART Ltd, you also consent to the storage and use of your personal data in
accordance with this Statement.

How do we share the information we collect.
The information we receive from you is important. Therefore, we will not exploit, in any way, your information or pass it on to third parties outside of our company without your consent, except in the cases noted in this  Policy. Access to your personal information is allowed only to our authorized partners who are required to have access to service the company’s operational needs.
In order to provide you with our services, we will share your personal data with some third party companies acting on our behalf (processing), as exemplified by providing our hosting and email services through our Telix suite, in order to provide the best service to you (legitimate professional purpose / business requirement). Our company ensures the processing of your personal data by third-party partners with contractual clauses, restricting the purpose of processing and according to G.D.P.R.’s technical and organizational measures for the proper and safe processing of your personal data.
These companies may use this information to contribute to the provision, comprehension and improvement of  our services (including through the provision of statistics) and their own services (including through the  provision of better and more qualitative services to you). However, these companies will always respect your  choices about who can access your data and provide adequate safety measures on personal data. Those who have access to your data are required to sign confidentiality agreements.

How we store and secure the information we collect
We use data hosting providers to host the information we collect, and we also take technical measures to secure your data (Telix suite).

Data retention/storage
How long we keep the information we collect from you depends on the type of information. Information deemed necessary to achieve the purpose of the processing, such as name, surname and email, shall be retained throughout the period of this processing. The above information is provided in order to contact you (name, surname, email and phone) and is stored for five (5) years. In every process of this information, we will make every effort to keep it safe, having already taken all the necessary technical and organizational measures.
If it is deemed necessary to comply with our legal or regulatory obligations, resolve disputes or strengthen the terms and conditions of use, we may retain some of your data as required even if there is no longer a need for service to you.

Which are your rights and how to access and control your information In any case, you have control over the processing of your personal data. In particular, the following rights are recognized and protected by the European Union’s new General Data Protection (GDPR) 2016/679:

  • The right to transparent information, announcement and measures for the exercise of your rights (Article 12, 13, 14 G.D.P.R.), i.e. your right to know how your personal data is used (as detailed in this Privacy Policy ).
  • Right of Access (Article 15 G.D.P.R.) to the personal data we have collected from you.
  • Right of Correction (Article 16 G.D.P.R.) of inaccurate personal information we have from you.
  • Right of Deletion (“right to be forgotten”) (Article 17 G.D.P.R.) of the information we have about you.
  • Right to restrict the processing of your personal data (Article 18 G.D.P.R.)
  • Right to the portability of your data (Article 20 G.D.P.R.), that is the right to transfer your data to another service provider.
  • Right of Objection (Article 21 G.D.P.R.) on the processing of your personal data.
  • The right to withdraw your already granted consent (Article 7 G.D.P.R.), i.e. to withdraw your consent at any time. The legality of processing your data is not affected by the withdrawal of consent till the time of the request.
  • Right to file a complaint with the competent supervisory authority, Data Protection Authority (1-3 Kifisias Ave., Athens, PC 115 23, +30 210 6475600, contact@dpa.gr)

How we transfer internationally the information we collect
The company does not transmit your personal data either within EU or outside to third countries. If this happens, users will be informed accordingly by updating this privacy policy.

How we keep your information safe
We take the necessary technical and organizational measures under the G.D.P.R. to ensure that your personal data is secure throughout our processing and we are constantly making every effort to ensure that they are kept up to date.

How can you protect your child’s information and age restrictions
Our policy is never to collect or maintain information of any person under the age of 16. If we discover such case, and if it has not been provided with the consent of the person with parental responsibility, we will take all necessary steps to delete it. If you realize that a child under the age of 16 has provided us with personal information, please contact us. Under no circumstances we do present interest-based ads to children.

Disclosure of the user’s rights
If you wish to exercise your rights or to be informed about the processing of your personal data, please contact our company by sending an email to hellasch@otenet.gr or by phone at +30 210 6207587 .

Company reserves the right, upon consideration of your request, to proceed within one month or in case of justified delay, more of it, to its satisfaction and provided that it is lawful and valid. Before we provide you with personal data, we may request proof of your identity and sufficient information about your transactions with us, from which we can identify your personal data.

If you decide to unsubscribe from a communication, we will try to delete your data as soon as possible, although we may need some time and / or information before we can process your request.

Company reserves the right to retain your personal data in cases of a legal obligation to do so or to exercise legal claims or to fulfill its contractual obligations.

Useful Phone Numbers:
A) Data Processing Responsible Entity:
«HELLASCHART Ltd»
Nea Erythraia Attica – 1-3, Parthenonos str. & 122, Tatoiou Avenue.
P.C. 146 71
Nea Erythraia
www.hellaschart.gr
Tel. 2106207587/2108077892
Fax: 2106209379

B)Contact information of the Personal Data Protection Authority (D.P.A.):
1-3, Kifissias Str.
P.C. 115 23,
Athens
Tel: + 30-210 6475600
Fax: + 30-210 6475628
Email: contact@dpa.gr